Cookie and Tracking Policy
Last Updated: January 2025
At Plamtex, we believe in straightforward communication about how our website works. This page explains what happens when you visit plamtex.com and how we collect information to make your experience better. We use various tracking technologies, and you deserve to know exactly what they do and why we use them.
What Are Cookies Anyway?
Think of cookies as small notes that websites leave on your computer. When you visit plamtex.com, our website might save tiny text files to your browser. These files help us remember things about your visit—like whether you've seen our security guide or which pages interested you most.
They're not programmes or viruses. They can't access other files on your device or install anything. They just sit there, storing bits of information that make your next visit smoother.
How We Track Your Visit
Beyond cookies, we use several other methods to understand how people interact with our site. Some of these track individual sessions, whilst others give us broader patterns about site usage. Here's what happens behind the scenes when you browse our security resources or contact pages.
We monitor page views, time spent reading specific content, and which links get clicked most often. This data helps us figure out which firewall tutorials are actually useful and which ones need rewriting. We also track referral sources—basically, how you found us in the first place.
Essential Cookies
These keep the site functioning properly. They remember your session as you move between pages, maintain security preferences, and ensure forms work correctly. Without them, you'd have to re-enter information constantly, and some features simply wouldn't work. We can't really turn these off without breaking the site.
Functional Cookies
These remember your choices and preferences. If you've told us you prefer technical documentation over simplified guides, we'll remember that. They also recall whether you've already downloaded certain resources, so we don't keep prompting you about the same firewall configuration guide you grabbed last week.
Analytical Cookies
We use these to understand traffic patterns and user behaviour. They tell us which security topics generate the most interest, where people get stuck in our documentation, and which pages need improvement. The data is aggregated—we're looking at trends, not tracking individual people around the site.
Marketing Cookies
These track your journey across different visits to help us understand what content matters to potential clients. If you've read three articles about firewall management, that suggests you're dealing with network security challenges. We might then show you relevant case studies or service information that actually relates to your interests.
Specific Tracking We Do
- Session identifiers that keep you logged into technical resources you've accessed
- Page view counters that help us understand which security topics need more coverage
- Form interaction data that shows us where people abandon contact enquiries
- Referral tracking to see which industry sites or search terms bring visitors here
- Device and browser information for compatibility testing and responsive design improvements
- Time-on-page metrics that indicate whether our technical documentation is actually helpful
- Click patterns that reveal how people navigate through our firewall guides
- Download tracking for whitepapers and technical resources we offer
Why This Tracking Matters
We're not collecting data for the sake of it. Every tracking method serves a practical purpose. When we see that our guide on intrusion detection gets read for an average of eight minutes, but our firewall configuration tutorial gets abandoned after two, that tells us something important about content quality and technical depth.
The marketing cookies help us avoid showing you irrelevant information. If you've been reading about enterprise-level security solutions, there's no point pestering you with content aimed at small businesses with basic needs. We'd rather show you case studies from organisations similar to yours.
How Long We Keep This Data
Different types of data stick around for different periods. Session cookies disappear when you close your browser—they're temporary by nature. Functional cookies might last several months because they're remembering your preferences for future visits.
Analytical data gets anonymised and aggregated fairly quickly. We keep the patterns and trends but lose the individual session details within about 90 days. Marketing cookies typically expire after a year, though you can clear them anytime through your browser settings.
If you contact us directly through forms or email, that information follows our main privacy policy and isn't automatically deleted. But the tracking data from your website visits? That has much shorter lifespans than most sites use.
Taking Control of Your Data
You're not stuck with our tracking if you'd rather not have it. Every modern browser gives you tools to manage cookies and tracking preferences. Some people block everything except essential cookies. Others are fine with functional and analytical tracking but draw the line at marketing.
Here's where you'll find cookie controls in major browsers:
Fair warning though—if you block everything, parts of our site might not work properly. You might have to re-enter information more often, and some interactive features could break. But that's your choice to make, not ours.
Third-Party Tracking
We don't use many third-party services, but the ones we do use come with their own tracking. If we're using analytics tools or hosting videos, those providers might set their own cookies. We try to minimise this, but complete isolation isn't realistic for a modern website.
Any third parties we work with are bound by data protection agreements and can't use your information for their own marketing purposes. They're providing us with services, not harvesting data for their own benefit.
Updates and Changes
We update this policy when our tracking methods change. If we start using new technologies or stop using old ones, we'll revise this page accordingly. Check the date at the top—if it's been updated recently, we've probably made changes worth reading about.
Major changes might warrant an announcement on our site or through email if you're already in contact with us. But minor technical adjustments won't necessarily get fanfare. We're not trying to sneak anything past you—this page always reflects our current practices.
Questions About Our Tracking?
If something here doesn't make sense or you want more specific information about what data we hold about your visits, just ask. We'd rather have a conversation than leave you wondering about our practices.
Get in TouchPlamtex Ltd | 1 Spring Cres, Southampton SO17 2FZ, United Kingdom | +448438868171 | [email protected]